Refund Policy

Last updated: August 29, 2026

At AcePlayGuide, we want you to feel confident when you book a session or enroll in a program. This Refund Policy explains the conditions under which refunds, credits, or rescheduling are available.

1. Single Session Bookings

• Cancellations made at least 24 hours before the scheduled session are eligible for a full refund.
• Cancellations made less than 24 hours before the session are non-refundable, but may be rescheduled once at no extra cost.
• No-shows are non-refundable.

2. Multi-Session Packages

For 5-Session Training Packs, Monthly Group Coaching, Youth Academy, and Competitive Match Prep packages:

• Refund requests must be made within 7 days of purchase and before any sessions have been used.
• If sessions have been used, the package price will be prorated based on the number of sessions completed at the standard single-session rate. The remaining balance will be refunded.
• After 7 days from purchase, packages are non-refundable but remain valid for the stated program duration.

3. Program Cancellation by AcePlayGuide

If we cancel a program or session for any reason, you will receive a full refund or the option to reschedule at no additional cost. We will notify you as early as possible.

4. Medical & Emergency Exceptions

In the event of a documented medical emergency, we will offer a full credit toward future sessions or a prorated refund. Supporting documentation may be required.

5. How to Request a Refund

To request a refund, please email us at support@aceplayguide.co.uk or call +1 (800) 555-0148 during business hours (Mon–Sat, 8 AM – 7 PM). Please include your booking reference, name, and reason for the request.

6. Refund Processing Time

Approved refunds will be issued to the original payment method within 5–10 business days of approval.

7. Contact

If you have any questions about this Refund Policy, please reach out to us at support@aceplayguide.co.uk.